Privacy Policy

Last updated: August 6, 2025

1. Information We Collect

When you use FFive.io, we may collect the following types of information:

Personal Information

When you create an account using Google OAuth, we collect:

  • Your name and email address from your Google account
  • Your profile picture from your Google account
  • Phone number (if you choose to provide it for WhatsApp verification)

Usage Information

We automatically collect information about how you use our service:

  • Pages visited and features used
  • Time spent on our platform
  • Device information and browser type
  • IP address and location data

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our AI agent services
  • Authenticate your account and maintain security
  • Send verification codes via WhatsApp (if you opt in)
  • Personalize your experience with our virtual tours and AI agents
  • Communicate with you about our services
  • Analyze usage patterns to improve our platform

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We may share information with trusted third-party services (like Google OAuth, MongoDB Atlas, Twilio for WhatsApp) that help us operate our platform
  • Legal Requirements: We may disclose information if required by law or in response to valid legal requests
  • Business Transfers: In the event of a merger or acquisition, user information may be transferred as part of the business assets

4. Data Security

We implement appropriate security measures to protect your personal information:

  • HTTPS encryption for all data transmission
  • Secure session management with httpOnly cookies
  • Regular security updates and monitoring
  • Limited access to personal data on a need-to-know basis

5. Third-Party Services

Our service integrates with several third-party providers:

  • Google OAuth: For authentication (governed by Google's Privacy Policy)
  • Google Maps: For virtual tours and location services
  • Twilio: For WhatsApp verification messages
  • MongoDB Atlas: For secure data storage

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your login session
  • Remember your preferences
  • Analyze how our service is used
  • Improve our platform's performance

You can control cookies through your browser settings, but disabling cookies may affect the functionality of our service.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. You may request deletion of your account and associated data at any time.

8. Your Rights

You have the right to:

  • Access the personal information we have about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to processing of your personal information
  • Withdraw consent for optional data processing

9. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and provide adequate protection for your personal information.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us through the contact information available on our website.